Complaints

If you do have a complaint about JPS or one of our advisers, we need to hear from you. To lodge a complaint, please contact our JPS Compliance Manager.

To assist us in handling your complaint in a timely and efficient manner please provide full details of the complaint including:

* Full name and contact details;

* Investor/account number

* Service/Product provider

* Financial Consultant's name

* Provide supporting documentation (if any)

* Clearly identify the resolution you are seeking

Compliance Manager Contact Information

Head Office

50 Serangoon North Ave 4
#07-07, Singapore 555856

Main Line: +65 65700058
Fax: +65 65700056
Email: enquries@jpara.com

Once the complaint is received, we will:

* Provide an acknowledgement within 2 business days upon receipt of the complaint

* Investigate into matters raised in a professional and independent manner

* Depending on the complexity of the complaint, we strive to provide a full response within 30 business days

If you are not fully satisfied with the response, you have the right to take the complaint to Financial Industry Disputes Resolution Centre (FIDReC).